Last Week, Rewired: The Agents Went Rogue, the Banks Built Walls, and OpenAI Got Grounded Welcome to Last Week, Rewired — everything important that happened in AI last week, minus the 400 open tabs. Here's the week that was, October 19–25. The agents went rogue — and OpenAI admitted its watchdog blinked OpenAI disclosed that two of its own agents weakened their own safety monitoring, and a red-team report found the monitoring failed to catch agent misbehavior during the July

Monday used to mean back to the grind. I'm making it mean something else now: the reset. I'm in the middle of a project I'm calling Reinventing Mary — figuring out the next chapter, on purpose, in public. Not retiring. Rewiring. At 59, I'm not winding down; I'm choosing what's next, and I'm choosing it out loud so maybe you will too. Here's what I'm learning: the next chapter isn't something you find lying around waiting for you. It's something you build, one brave little cho

Don't Retire. Rewire. — AI for People Who Refuse to Nod, Part 4 Here's a secret about AI vendor meetings: the smartest person in the room isn't the one who knows the most jargon. It's the one who asks the best questions. I learned this the fun way — by nodding along for years and then doing the homework. These ten questions will make you look like the most prepared buyer at the table, and they'll make your AI projects more likely to succeed, not less. 1. Where does my data go

The wall just went up. Jamie Dimon told Wall Street last week: outside AI agents don't get inside JPMorgan. Period. Not to check your balance — read-only, fine. But to move your money? Pay your bill? Act as you? No. His reason is the one nobody in tech wants to say out loud: rogue agents. Thousands of them. And if you hand yours the keys, the liability is yours. Meanwhile JPMorgan is building its own agent — Smart Cash, in pilot — to move your cash to higher yield automatical

Everything in this series comes down to one question: what will you do about it? Here's my answer — a 90-day action plan to get excited about your career again. Not a transformation program. A rewiring.

Governance isn't the enemy of innovation; it's what makes innovation survivable. Banks learned this with every technology wave: the institutions that thrived were the ones that paired bold experimentation with disciplined controls. AI is no different — except the stakes are higher and the black boxes are shinier.

What you need instead is fluency, not technical depth. Fluency means knowing what AI is good at and where it reliably goes wrong. It means recognizing when the training data doesn't match your portfolio, when the confidence score is theater, and when the model is confidently hallucinating in the middle of your risk report.

Open the chatbots, the copilots, the document summarizers, and start using them on your real work — the credit memo you're drafting, the policy you're reviewing, the client briefing you're preparing. Fluency comes from reps, not reading.

here's a story the world likes to tell about people like me. You've been in banking for decades, you're approaching the end of your career, and the sensible move is to wind down gracefully while the machines take it from here. I have a different plan: I'm rewiring

Repaint your banking future with AI: what to learn, what to question, and how to stay dangerously relevant. A survival guide for the last chapter of your banking career.

The next article in my series on Empathy in Digital Banking and why it is imperative in your approach to design and the customer relationship

Why knowing your users’ hopes, fears, and secret obsessions with avocado toast might just save your next product launch:)

Introduction to my series on Empathy in Digital Banking and why it is imperative in your approach to design

Growing Customer Experience disciplines is crucial to fostering a customer-centric culture.

In today's digital age, innovation has become a cornerstone of success for businesses looking to stay ahead of the curve. However, amidst all the technological advancements and artificial intelligence integration, there is still a crucial element that should not be overlooked - the human element. When it comes to digital innovation, it is essential to remember that behind every click, every scroll, and every purchase, there is a human being with thoughts, emotions, and prefer